Change that fuels product growth and improves human lives.
Download ResumeBorn and raised in India, I learned the value of adaptability and collaboration early. These traits still guide my approach: listening actively, asking the right questions, and empowering others to succeed. Based in Philadelphia for most of my career, I have also worked closely with teams in New York, San Jose, and across global markets.
I'm passionate about turning vision into outcomes by aligning design with business goals, user needs, and team growth. For me, design is not just about creating - it's about enabling meaningful change.
For over 15 years, I've focused on creating meaningful user experiences - meeting people where they are and building shared understanding. My work spans advising stakeholders on becoming experience-led, leading design teams, and contributing hands-on as a UX/Product Designer.
platforms, member portals, and agent-facing tools for health insurers.
spanning small business banking, credit, and payment solutions.
and internal tools for telecom and connectivity providers.
including chatbots, knowledge tools, and agent assist systems.
and design ops for enterprise-scale consistency.
for billing, account management, and customer support.
Product Design Leader
March 2023 – Present
Independence Blue Cross is a leading regional health insurer serving millions of members across commercial, Medicare, and Medicaid plans, undergoing a multi-year digital modernization.
Senior design leader for a large-scale enterprise ecosystem spanning customer-facing, agent-facing, and internal operational platforms across desktop, mobile, and service tools.
AVP, User Experience
May 2022 – March 2023
Manager, User Experience
Lead UX Designer | January 2018 – July 2019
July 2019 – May 2022
Senior UX/UI Designer and Creative Consultant
2008 – 2018
Comcast Business
Recognized for leadership and impact in designing enterprise-scale self-service platforms that improved customer experience and business performance.
Guru Nanak Dev University, India
Guru Nanak Dev University, India
Community Leader, Asian and Pacific Islander Employee Resource Group
Mentor for early-career and student designers focused on UX, UI, and product thinking
I'm always open to discussing design leadership opportunities and collaborations.